{"id":17233,"date":"2024-09-24T08:26:27","date_gmt":"2024-09-24T06:26:27","guid":{"rendered":"https:\/\/it-teams-global.de\/?p=17233"},"modified":"2025-09-20T21:14:07","modified_gmt":"2025-09-20T19:14:07","slug":"%d8%a7%d8%aa%d9%81%d8%a7%d9%82%d9%8a%d8%a9-%d9%85%d8%b3%d8%aa%d9%88%d9%89-%d8%a7%d9%84%d8%ae%d8%af%d9%85%d8%a9%d8%8c-%d8%a3%d9%85%d8%ab%d9%84%d8%a9-%d8%b9%d9%84%d9%89-%d8%aa%d8%b9%d8%b1%d9%8a%d9%81-sl","status":"publish","type":"post","link":"https:\/\/it-teams-global.de\/ar\/2024\/09\/24\/%d8%a7%d8%aa%d9%81%d8%a7%d9%82%d9%8a%d8%a9-%d9%85%d8%b3%d8%aa%d9%88%d9%89-%d8%a7%d9%84%d8%ae%d8%af%d9%85%d8%a9%d8%8c-%d8%a3%d9%85%d8%ab%d9%84%d8%a9-%d8%b9%d9%84%d9%89-%d8%aa%d8%b9%d8%b1%d9%8a%d9%81-sl\/","title":{"rendered":"\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA): \u0643\u0644 \u0645\u0627 \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0645\u0639\u0631\u0641\u062a\u0647"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"17233\" class=\"elementor elementor-17233\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ce8de61 e-flex e-con-boxed e-con e-parent\" data-id=\"3ce8de61\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5130c77e elementor-widget elementor-widget-text-editor\" data-id=\"5130c77e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p>\u0645\u0627 \u0647\u064a \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629\u061f \u064a\u0628\u062f\u0648 \u0648\u0643\u0623\u0646\u0647 \u0627\u062e\u062a\u0635\u0627\u0631 \u0645\u0639\u0642\u062f\u060c \u0644\u0643\u0646\u0647 \u0641\u064a \u0627\u0644\u0648\u0627\u0642\u0639 \u0634\u064a\u0621 \u0628\u0633\u064a\u0637 \u0644\u0644\u063a\u0627\u064a\u0629 - \u0648\u0647\u0648 <b>\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA)<\/b>. \u0628\u0627\u062e\u062a\u0635\u0627\u0631\u060c <strong>\u062a\u0639\u0631\u064a\u0641 \u062c\u064a\u0634 \u062a\u062d\u0631\u064a\u0631 \u0627\u0644\u0633\u0648\u062f\u0627\u0646<\/strong> \u064a\u0634\u0628\u0647 \u0627\u0644\u0639\u0642\u062f \u0627\u0644\u0645\u0628\u0631\u0645 \u0645\u0639 \u0645\u0632\u0648\u062f \u062e\u062f\u0645\u0629 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0648\u0627\u0644\u0630\u064a \u064a\u0639\u062f\u0643 \u0628\u0623\u0646\u0647 \u0633\u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0643 \u062f\u0627\u0626\u0645\u064b\u0627 \u0634\u0628\u0643\u0629 WiFi \u0633\u0631\u064a\u0639\u0629 - \u0648\u0625\u0630\u0627 \u0644\u0645 \u064a\u0643\u0646 \u0627\u0644\u0623\u0645\u0631 \u0643\u0630\u0644\u0643\u060c \u0641\u0647\u0646\u0627\u0643 \u062a\u0639\u0648\u064a\u0636 (\u062f\u0639\u0648\u0646\u0627 \u0646\u0623\u0645\u0644 *\u062a\u0628\u062a\u0633\u0645*). \u0627\u0644 <strong>\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629<\/strong> \u0647\u064a \u0648\u062b\u064a\u0642\u0629 \u062a\u062d\u062f\u062f \u0623\u064a <b>\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u062e\u062f\u0645\u0627\u062a \u0645\u0632\u0648\u062f \u0627\u0644\u062e\u062f\u0645\u0629<\/b> \u0627\u0644\u062a\u064a \u064a\u0642\u062f\u0645\u0647\u0627 \u0644\u0643 \u0645\u0642\u062f\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0645\u062f\u0649 \u062c\u0648\u062f\u062a\u0647\u0627. \u0648\u0628\u0627\u0644\u0637\u0628\u0639 \u064a\u0646\u0635 \u0623\u064a\u0636\u064b\u0627 \u0639\u0644\u0649 \u0645\u0627 \u064a\u062d\u062f\u062b \u0625\u0630\u0627 \u0643\u0627\u0646 <strong>\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0641\u064a SLA<\/strong> \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u0623\u062d\u064a\u0627\u0646 \u0644\u0627 \u062a\u0633\u064a\u0631 \u0627\u0644\u0623\u0645\u0648\u0631 \u0643\u0645\u0627 \u0647\u0648 \u0645\u062e\u0637\u0637 \u0644\u0647\u0627.<\/p>\n<p><\/p>\n<p class=\"translation-block\">Besonders in der <strong><a href=\"https:\/\/it-teams-global.de\/ar\/\" target=\"_self\">IT-Welt <\/a><\/strong>sind <strong>SLAs<\/strong> der Heilige Gral. <strong>Service Level Vereinbarungen<\/strong> sorgen daf\u00fcr, dass du dich auf bestimmte Standards verlassen kannst. Wenn diese nicht erf\u00fcllt werden, gibt es klare Regelungen, was dann passiert. SLAs gibt es nicht nur zwischen Firmen und externen Dienstleistern \u2013<strong> manchmal kl\u00e4ren sie auch, wie zwei Abteilungen innerhalb einer Firma miteinander arbeiten.<\/strong><\/p>\n<p><\/p>\n<p>\u0623 <strong>\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA)<\/strong> \u0644\u0627 \u062a\u062d\u062f\u062f \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0644\u0642\u0627\u0647\u0627 \u0641\u062d\u0633\u0628\u060c \u0628\u0644 \u062a\u062d\u062f\u062f \u0623\u064a\u0636\u064b\u0627 \u0643\u064a\u0641\u064a\u0629 \u0642\u064a\u0627\u0633 \u0627\u0644\u0623\u062f\u0627\u0621. \u0625\u0630\u0627 \u0633\u0627\u0631 \u0643\u0644 \u0634\u064a\u0621 \u0628\u0633\u0644\u0627\u0633\u0629\u060c \u0641\u0633\u062a\u062d\u0635\u0644 \u0639\u0644\u0649 \u0625\u0628\u0647\u0627\u0645. \u0625\u0630\u0627 \u0644\u0645 \u064a\u0643\u0646 \u0643\u0630\u0644\u0643\u060c ... \u0646\u0623\u0645\u0644 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0645\u062c\u0631\u062f \u0639\u0630\u0631.<\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\">\u0645\u0627 \u0623\u0647\u0645\u064a\u0629 \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA)\u061f<\/h2>\n<p><\/p>\n<p class=\"translation-block\">Ein <strong>Service Level Agreement (SLA) <\/strong>ist sehr, sehr wichtig. Es schafft Klarheit und Transparenz zwischen Dienstleister und Kunde, da es genaue Erwartungen und den Umfang sowie die Qualit\u00e4t der Dienstleistungen definiert. Dadurch wird sichergestellt, dass beide Parteien die gleichen Vorstellungen \u00fcber den zu erbringenden Service haben. Es wird auch <strong>Kundenzufriedenheit durch SLAs<\/strong> geschaffen. Es sch\u00fctzt den Kunden und den Auftraggeber, da es Klauseln enth\u00e4lt, um eventuelle Leistungsprobleme anzugehen, etwa durch:<\/p>\n<p><\/p>\n<ul class=\"wp-block-list\"><p><\/p>\n<li>\u0627\u0644\u062a\u0639\u0648\u064a\u0636\u0627\u062a \u2013 <strong>\u0627\u0646\u062a\u0647\u0627\u0643\u0627\u062a \u062c\u064a\u0634 \u062a\u062d\u0631\u064a\u0631 \u0627\u0644\u0633\u0648\u062f\u0627\u0646<\/strong><\/li>\n<p><\/p>\n<li>\u0625\u0646\u0647\u0627\u0621 <strong>\u0639\u0642\u062f \u062c\u064a\u0634 \u062a\u062d\u0631\u064a\u0631 \u0627\u0644\u0633\u0648\u062f\u0627\u0646<\/strong><\/li>\n<p><\/p>\n<li>\u0627\u0644\u0639\u0642\u0648\u0628\u0627\u062a \u0627\u0644\u062a\u0639\u0627\u0642\u062f\u064a\u0629 \u0645\u0646 \u062d\u064a\u062b <strong>\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0641\u064a SLA<\/strong><\/li>\n<p><\/p>\n<\/ul>\n<p><\/p>\n<p>\u0648\u0633\u064a\u062f\u062e\u0644 \u0647\u0630\u0627 \u062d\u064a\u0632 \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0625\u0630\u0627 \u062a\u0645 \u0627\u0644\u0627\u062a\u0641\u0627\u0642 \u0639\u0644\u064a\u0647 <strong>\u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629<\/strong> \u0644\u0645 \u062a\u062a\u062d\u0642\u0642 \u0623\u0648 \u0644\u0645 \u064a\u062a\u0645 \u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0628\u0647\u0627. \u0648\u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0646\u0641\u0633\u0647\u060c \u064a\u0633\u0627\u0639\u062f \u0645\u0632\u0648\u062f \u0627\u0644\u062e\u062f\u0645\u0629 \u0639\u0644\u0649 \u0648\u0636\u0639 \u0623\u0647\u062f\u0627\u0641 \u0648\u0627\u0636\u062d\u0629 \u0648\u0645\u0631\u0627\u0642\u0628\u0629 \u0623\u062f\u0627\u0626\u0647 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631. \u0625\u0646 \u0648\u062c\u0648\u062f \u0623\u0647\u062f\u0627\u0641 \u0645\u062f\u0631\u0648\u0633\u0629 \u062c\u064a\u062f\u064b\u0627 <strong>\u062c\u064a\u0634 \u062a\u062d\u0631\u064a\u0631 \u0627\u0644\u0633\u0648\u062f\u0627\u0646<\/strong> \u0648\u0647\u0630\u0627 \u0644\u0627 \u064a\u0639\u0632\u0632 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0627\u0644\u0633\u0644\u0633 \u0641\u062d\u0633\u0628\u060c \u0628\u0644 \u064a\u062e\u0644\u0642 \u0623\u064a\u0636\u064b\u0627 \u0627\u0644\u062b\u0642\u0629 \u0648\u0627\u0644\u0645\u0648\u062b\u0648\u0642\u064a\u0629.<\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\">\u0647\u0630\u0647 \u0647\u064a \u0627\u0644\u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u062a\u064a \u062a\u062d\u062f\u062f \u0628\u0647\u0627 \u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0648\u0627\u0642\u0639\u064a\u0629 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0643 <a href=\"https:\/\/it-teams-global.de\/ar\/%d9%85%d8%b2%d9%88%d8%af-%d8%a7%d9%84%d8%ae%d8%af%d9%85%d8%a9\/\">\u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<\/a><\/h2>\n<p><\/p>\n<p class=\"translation-block\">Das Wichtigste dabei ist, dass man es nicht \u00fcbertreibt und den <strong>SLA<\/strong> nicht so schwierig gestaltet, dass er nicht erreicht werden kann. Die <strong>Service Level Vereinbarung <\/strong>muss realistisch sein.<\/p>\n<p><\/p>\n<p class=\"translation-block\">Was wir oft sehen, sind unrealistische <strong>Service Level Agreements (SLAs)<\/strong>. Wenn Sie die Aufgabe in Ihrem Unternehmen erledigen w\u00fcrden, m\u00fcssen Sie die gleiche Logik auf die externe Abwicklung der Aufgabe anwenden. Auf diese Weise werden Sie und der Dienstleister zufrieden sein.<\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\">\u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0641\u064a \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0629: \u0623\u0645\u062b\u0644\u0629 \u0644\u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0635\u0646\u0627\u0639\u0627\u062a<\/h2>\n<p><\/p>\n<p>\u0647\u0646\u0627\u0643 \u0623\u0646\u0648\u0627\u0639 \u0645\u062e\u062a\u0644\u0641\u0629 \u0645\u0646 <strong>\u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLAs)<\/strong>. \u0648\u0647\u0646\u0627 \u0628\u0639\u0636 <strong>\u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629<\/strong>:<\/p>\n<p><\/p>\n<p><strong>\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0645\u0633\u062a\u0648\u064a\u0627\u062a<br><\/strong>\u0647\u0630\u0627 \u0647\u0648 \u0627\u0644\u0645\u0643\u0627\u0646 \u0627\u0644\u0630\u064a \u062a\u0635\u0628\u062d \u0641\u064a\u0647 \u0627\u0644\u0623\u0645\u0648\u0631 \u0645\u062b\u064a\u0631\u0629 \u0644\u0644\u0627\u0647\u062a\u0645\u0627\u0645. \u0645\u0639 \u0647\u0630\u0627 \u0627\u0644\u0646\u0648\u0639 \u0645\u0646 <strong>\u062c\u064a\u0634 \u062a\u062d\u0631\u064a\u0631 \u0627\u0644\u0633\u0648\u062f\u0627\u0646 <\/strong>\u0647\u0646\u0627\u0643 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0645\u062e\u062a\u0644\u0641\u0629 \u062a\u063a\u0637\u064a \u0623\u0643\u062b\u0631 \u0645\u0646 \u0637\u0631\u0641\u064a\u0646 \u0623\u0648 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0641\u064a \u062d\u0632\u0645\u0629 \u0648\u0627\u062d\u062f\u0629 \u0648\u0627\u0636\u062d\u0629. \u0627\u0644\u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u062a\u064a \u064a\u0639\u0645\u0644 \u0628\u0647\u0627 \u0647\u0630\u0627 \u0627\u0644\u0623\u0645\u0631 \u0647\u064a \u0623\u0646 \u0627\u0644\u0634\u0631\u0643\u0629 \u062a\u0642\u062f\u0645 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0645\u062e\u062a\u0644\u0641\u0629 \u0645\u0646 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0639\u062a\u0645\u0627\u062f\u064b\u0627 \u0639\u0644\u0649 \u0627\u0644\u0645\u0628\u0644\u063a \u0627\u0644\u0630\u064a \u064a\u062f\u0641\u0639\u0647 \u0627\u0644\u0639\u0645\u064a\u0644:<\/p>\n<p><\/p>\n<ul class=\"wp-block-list\"><p><\/p>\n<li>\u0645\u062b\u0627\u0644: \u0645\u0646\u062a\u062c \u0644\u0647 \u0639\u0628\u0648\u0627\u062a \u0645\u062e\u062a\u0644\u0641\u0629\u060c \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644. \u0628. \u0627\u0644\u062e\u0637\u0637 \u0627\u0644\u0627\u062d\u062a\u0631\u0627\u0641\u064a\u0629 \u0648\u0627\u0644\u0645\u0645\u064a\u0632\u0629 - &quot;\u0647\u0644 \u062a\u0631\u063a\u0628 \u0641\u064a \u0625\u0642\u0627\u0645\u0629 \u0627\u0644\u0633\u062c\u0627\u062f\u0629 \u0627\u0644\u062d\u0645\u0631\u0627\u0621\u060c \u0623\u0645 \u0623\u0646 \u0627\u0644\u062d\u062f \u0627\u0644\u0623\u062f\u0646\u0649 \u064a\u0643\u0641\u064a \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0643\u061f&quot;<\/li>\n<p><\/p>\n<li>\u0648\u064a\u0645\u0643\u0646 \u0623\u064a\u0636\u064b\u0627 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u062a\u0641\u0627\u0642\u064b\u0627 \u0628\u064a\u0646 \u0639\u062f\u0629 \u0623\u0637\u0631\u0627\u0641\u060c \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644. \u0628. \u0628\u064a\u0646 \u0645\u0646\u0638\u0645\u0629 \u0648\u0645\u0642\u062f\u0645\u064a \u062e\u062f\u0645\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u064a\u0646.<\/li>\n<p><\/p>\n<\/ul>\n<p><\/p>\n<p><strong>\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0639\u0645\u064a\u0644 SLA<\/strong><strong><br><\/strong>\u0647\u0630\u0647 \u0647\u064a \u0627\u0644\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0627\u0644\u0641\u0631\u062f\u064a\u0629 \u0627\u0644\u0643\u0644\u0627\u0633\u064a\u0643\u064a\u0629 \u0628\u064a\u0646 \u0645\u0642\u062f\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0627\u0644\u0639\u0645\u064a\u0644. \u0641\u0647\u0648 \u064a\u062d\u062f\u062f \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u0633\u064a\u062a\u0645 \u062a\u0642\u062f\u064a\u0645\u0647\u0627\u060c \u0648\u0643\u064a\u0641\u064a\u0629 \u062a\u0642\u062f\u064a\u0645\u0647\u0627 \u0648\u0627\u0644\u0647\u062f\u0641 \u0627\u0644\u0630\u064a \u0633\u064a\u062a\u0645 \u062a\u062d\u0642\u064a\u0642\u0647.&nbsp;<\/p>\n<p><\/p>\n<p><strong>\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 SLA<\/strong><strong><br><\/strong>\u0648\u0647\u0630\u0627 \u0647\u0648 \u0627\u0644\u0627\u062a\u0641\u0627\u0642 \u0627\u0644\u0630\u064a \u0647\u0648 \u0646\u0641\u0633\u0647 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u062c\u0645\u064a\u0639. \u064a\u0642\u062f\u0645 \u0645\u0642\u062f\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0646\u0641\u0633 \u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u062e\u062f\u0645\u0629 \u0644\u062c\u0645\u064a\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062f\u0648\u0646 \u0627\u0633\u062a\u062b\u0646\u0627\u0621. \u0645\u062b\u0627\u0644\u064a \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0631\u063a\u0628 \u0641\u064a \u0625\u0628\u0642\u0627\u0621 \u0627\u0644\u0623\u0645\u0648\u0631 \u0628\u0633\u064a\u0637\u0629 \u0648\u0645\u062a\u0633\u0642\u0629:<\/p>\n<p><\/p>\n<p>\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u0633\u064a\u0643\u0648\u0646 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0623<a href=\"https:\/\/it-teams-global.de\/ar\/%d8%a7%d9%84%d8%b9%d9%85%d9%84-%d8%a7%d9%84%d9%85%d8%a4%d9%82%d8%aa-2\/\"> \u0641\u0631\u064a\u0642 \u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<\/a> \u064a\u0633\u062a\u062e\u062f\u0645 \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0642\u064a\u0627\u0633\u064a\u0629 \u0644\u062c\u0645\u064a\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 - \"\u0647\u0644 \u0644\u062f\u064a\u0643 \u0645\u0634\u0643\u0644\u0629\u061f \u0646\u0636\u0645\u0646 \u0644\u0643 \u0627\u0644\u0631\u062f \u062e\u0644\u0627\u0644 24 \u0633\u0627\u0639\u0629.<\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\">\u0623\u0647\u0645 \u0645\u0643\u0648\u0646\u0627\u062a \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629: \u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645 \u0628\u0647\u061f<\/h2>\n<p><\/p>\n<p>\u0645\u0627 \u064a\u0646\u0628\u063a\u064a \u0623\u0646 \u064a\u0643\u0648\u0646 \u0641\u064a \u0648\u0627\u062d\u062f <strong>\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA)<\/strong> \u064a\u0642\u0641\u061f \u0646\u062d\u0646 \u0646\u0642\u062f\u0645 \u0644\u0643 \u0644\u0645\u062d\u0629 \u0639\u0627\u0645\u0629. \u0648\u0647\u0646\u0627 \u0628\u0639\u0636 \u0627\u0644\u0646\u0642\u0627\u0637:<\/p>\n<p><\/p>\n<ol class=\"wp-block-list\"><p><\/p>\n<li><strong>\u0648\u0635\u0641 \u0627\u0644\u062e\u062f\u0645\u0627\u062a: <\/strong>\u064a\u062c\u0628 \u0628\u0627\u0644\u062a\u0623\u0643\u064a\u062f \u062a\u0636\u0645\u064a\u0646\u0647\u0627 \u0644\u0623\u0646\u0647\u0627 \u062a\u0635\u0641 \u0645\u0627 \u064a\u062c\u0628 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0647.<\/li>\n<p><\/p>\n<li><strong>\u0627\u0644\u062a\u062d\u0643\u0645 \u0641\u064a \u0627\u0644\u0623\u062f\u0627\u0621:<\/strong> \u0643\u064a\u0641 \u064a\u062a\u0645 \u0642\u064a\u0627\u0633 \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u062a\u0648\u062b\u064a\u0642\u0647\u061f<\/li>\n<p><\/p>\n<li><strong>\u0627\u0644\u062c\u062f\u0648\u0644\u0629<\/strong>\u0648\u0647\u0630\u0627 \u0623\u0645\u0631 \u0645\u0647\u0645 \u0644\u0644\u063a\u0627\u064a\u0629 \u0623\u064a\u0636\u0627\u064b. \u0645\u062a\u0649 \u0648\u062a\u062d\u062a \u0623\u064a \u0638\u0631\u0648\u0641 \u064a\u0645\u0643\u0646 \u0625\u0644\u063a\u0627\u0621 \u0627\u0644\u0639\u0642\u062f \u0648\u0645\u0627 \u0647\u064a \u0641\u062a\u0631\u0629 \u0627\u0644\u0625\u0634\u0639\u0627\u0631\u061f<\/li>\n<p><\/p>\n<\/ol>\n<p><\/p>\n<p>\u062a\u062a\u0636\u0645\u0646 \u0628\u0639\u0636 \u0627\u0644\u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0623\u0646\u0648\u0627\u0639 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u064a\u0646\u0628\u063a\u064a \u0642\u064a\u0627\u0633\u0647\u0627 \u0645\u0627 \u064a\u0644\u064a:<\/p>\n<p><\/p>\n<div class=\"is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<p><\/p>\n<div class=\"is-layout-flow wp-block-column-is-layout-flow\">\n<p><\/p>\n<ul class=\"wp-block-list\"><p><\/p>\n<li>\u062d\u062f\u0648\u062b \u0623\u062e\u0637\u0627\u0621<\/li>\n<p><\/p>\n<li>\u0648\u0642\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629<\/li>\n<p><\/p>\n<li>\u062d\u0645\u0627\u064a\u0629<\/li>\n<p><\/p>\n<li>\u0646\u062a\u0627\u0626\u062c<\/li>\n<p><\/p>\n<li>\u0627\u0644\u062a\u0648\u0641\u0631<\/li>\n<p><\/p>\n<\/ul>\n<p><\/p>\n<p>\u0647\u0646\u0627\u0643 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0646\u0642\u0627\u0637\u060c \u0648\u0644\u0643\u0646 \u0647\u0630\u0647 \u0647\u064a \u0627\u0644\u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629.<\/p>\n<p><\/p>\n<\/div>\n<p><\/p>\n<div class=\"is-layout-flow wp-block-column-is-layout-flow\">\n<p><\/p>\n<figure><img decoding=\"async\" data-src=\"https:\/\/it-teams-global.de\/wp-content\/uploads\/2024\/09\/contract-8858773_1280-1024x686.jpg\" alt=\"\u062c\u064a\u0634 \u062a\u062d\u0631\u064a\u0631 \u0627\u0644\u0633\u0648\u062f\u0627\u0646\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/686;\"><\/figure>\n<p><\/p>\n<\/div>\n<p><\/p>\n<\/div>\n<p><\/p>\n<h2 class=\"wp-block-heading\">\u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0644\u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0623\u0646 \u062a\u0633\u0627\u0639\u062f \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0623\u0645\u0646 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<\/h2>\n<p><\/p>\n<p class=\"translation-block\"><a href=\"https:\/\/zeitarbeit-international.de\/\" target=\"_self\">Zeitarbeit International<\/a> kann Sie bei der Erstellung von <strong>Service Level Agreements (SLA) <\/strong>unterst\u00fctzen. <strong>Service Level Agreements<\/strong> sind extrem wichtig. Und zwar aus diesem Grund:<\/p>\n<p><\/p>\n<ul class=\"wp-block-list\"><p><\/p>\n<li>\u062a\u0639\u0631\u064a\u0641 \u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u0623\u0645\u0646\u064a\u0629<\/li>\n<p><\/p>\n<li>\u0627\u0644\u0631\u0635\u062f \u0648\u0627\u0644\u0625\u0628\u0644\u0627\u063a<\/li>\n<p><\/p>\n<li>\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u0635\u0639\u064a\u062f<\/li>\n<p><\/p>\n<li>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062e\u0627\u0637\u0631<\/li>\n<p><\/p>\n<li>\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u0648\u0627\u0635\u0644<\/li>\n<p><\/p>\n<\/ul>\n<p><\/p>\n<p class=\"translation-block\">All dies f\u00fchrt dazu, dass Sie Probleme schneller finden und somit Ihre <strong><a href=\"https:\/\/it-teams-global.de\/ar\/%d8%a7%d9%86%d9%87%d8%a7-%d8%a7%d8%ae%d8%aa%d8%a8%d8%a7%d8%b1%d8%a7%d8%aa\/\" target=\"_self\">IT-Sicherheit<\/a><\/strong> erh\u00f6hen. Kontaktieren Sie uns noch heute, damit wir Sie bei <a href=\"http:\/\/SLA und Outsourcing\" target=\"_self\"><strong>SLA und Outsourcing<\/strong> <\/a>unterst\u00fctzen k\u00f6nnen.<\/p>\n<p><\/p>\n<div class=\"is-layout-flex wp-block-buttons-is-layout-flex\">\n<p><\/p>\n<div><a href=\"https:\/\/it-teams-global.de\/ar\/%d8%a7%d8%aa%d8%b5%d8%a7%d9%84\/\">\u0627\u062a\u0635\u0644 \u0628\u0646\u0627<\/a><\/div>\n<p><\/p>\n<\/div>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Was ist ein SLA? Es klingt nach einer komplizierten Abk\u00fcrzung, aber eigentlich steckt dahinter etwas ziemlich Einfaches \u2013 ein Service Level Agreement (SLA). Kurz gesagt, die SLA Definition ist wie der Vertrag mit deinem Internetanbieter, der dir verspricht, dass du immer schnelles WLAN hast \u2013 und wenn nicht, gibt\u2019s eine Entsch\u00e4digung (hoffen wir mal *schmunzel*). [&hellip;]<\/p>","protected":false},"author":6,"featured_media":17248,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[65],"tags":[],"class_list":["post-17233","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-spezialisten"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Level Agreement (SLA): Definition, Beispiele &amp; Tipps<\/title>\n<meta name=\"description\" content=\"\ud83d\udcc4 Service Level Agreement (SLA) erkl\u00e4rt: Definition, wichtige Bestandteile und Praxisbeispiele \u2699\ufe0f Erfahren Sie Tipps f\u00fcr realistische SLAs\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/it-teams-global.de\/ar\/2024\/09\/24\/\u0627\u062a\u0641\u0627\u0642\u064a\u0629-\u0645\u0633\u062a\u0648\u0649-\u0627\u0644\u062e\u062f\u0645\u0629\u060c-\u0623\u0645\u062b\u0644\u0629-\u0639\u0644\u0649-\u062a\u0639\u0631\u064a\u0641-sl\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Level Agreement (SLA): Alles, was Sie wissen sollten\" \/>\n<meta property=\"og:description\" content=\"\ud83d\udcc4 Service Level Agreement (SLA) erkl\u00e4rt: Definition, wichtige Bestandteile und Praxisbeispiele \u2699\ufe0f Erfahren Sie Tipps f\u00fcr realistische SLAs\" \/>\n<meta property=\"og:url\" content=\"https:\/\/it-teams-global.de\/ar\/2024\/09\/24\/\u0627\u062a\u0641\u0627\u0642\u064a\u0629-\u0645\u0633\u062a\u0648\u0649-\u0627\u0644\u062e\u062f\u0645\u0629\u060c-\u0623\u0645\u062b\u0644\u0629-\u0639\u0644\u0649-\u062a\u0639\u0631\u064a\u0641-sl\/\" \/>\n<meta property=\"og:site_name\" content=\"IT Dienstleistungen International\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=61564444134427\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-24T06:26:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-20T19:14:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/it-teams-global.de\/wp-content\/uploads\/2024\/09\/contract-8858773_1280.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"858\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"abood mansour\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u0643\u064f\u062a\u0628 \u0628\u0648\u0627\u0633\u0637\u0629\" \/>\n\t<meta name=\"twitter:data1\" content=\"abood mansour\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u0648\u0642\u062a \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u064f\u0642\u062f\u0651\u0631\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 \u062f\u0642\u0627\u0626\u0642\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/\"},\"author\":{\"name\":\"abood mansour\",\"@id\":\"https:\/\/it-teams-global.de\/#\/schema\/person\/6003991f0609dc1005a0498ca8bd332e\"},\"headline\":\"Service Level Agreement (SLA): Alles, was Sie wissen sollten\",\"datePublished\":\"2024-09-24T06:26:27+00:00\",\"dateModified\":\"2025-09-20T19:14:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/\"},\"wordCount\":842,\"publisher\":{\"@id\":\"https:\/\/it-teams-global.de\/#organization\"},\"image\":{\"@id\":\"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/it-teams-global.de\/wp-content\/uploads\/2024\/09\/contract-8858773_1280.jpg\",\"articleSection\":[\"IT Spezialisten\"],\"inLanguage\":\"ar\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/\",\"url\":\"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/\",\"name\":\"Service Level Agreement (SLA): Definition, Beispiele & Tipps\",\"isPartOf\":{\"@id\":\"https:\/\/it-teams-global.de\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/it-teams-global.de\/wp-content\/uploads\/2024\/09\/contract-8858773_1280.jpg\",\"datePublished\":\"2024-09-24T06:26:27+00:00\",\"dateModified\":\"2025-09-20T19:14:07+00:00\",\"description\":\"\ud83d\udcc4 Service Level Agreement (SLA) erkl\u00e4rt: Definition, wichtige Bestandteile und Praxisbeispiele \u2699\ufe0f Erfahren Sie Tipps f\u00fcr realistische SLAs\",\"breadcrumb\":{\"@id\":\"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/#breadcrumb\"},\"inLanguage\":\"ar\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/#primaryimage\",\"url\":\"https:\/\/it-teams-global.de\/wp-content\/uploads\/2024\/09\/contract-8858773_1280.jpg\",\"contentUrl\":\"https:\/\/it-teams-global.de\/wp-content\/uploads\/2024\/09\/contract-8858773_1280.jpg\",\"width\":1280,\"height\":858,\"caption\":\"remote it\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\/\/it-teams-global.de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service Level Agreement (SLA): Alles, was Sie wissen sollten\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/it-teams-global.de\/#website\",\"url\":\"https:\/\/it-teams-global.de\/\",\"name\":\"IT Dienstleistungen International\",\"description\":\"IT- Personalvermittlung, Arbeitnehmer\u00fcberlassung, Remote Teams\",\"publisher\":{\"@id\":\"https:\/\/it-teams-global.de\/#organization\"},\"alternateName\":\"IT Teams Global\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/it-teams-global.de\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ar\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/it-teams-global.de\/#organization\",\"name\":\"IT Teams Global\",\"alternateName\":\"Zeitarbeit International s.r.o.\",\"url\":\"https:\/\/it-teams-global.de\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\/\/it-teams-global.de\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/it-teams-global.de\/wp-content\/uploads\/2022\/03\/TI_lila-e1722509225172.png\",\"contentUrl\":\"https:\/\/it-teams-global.de\/wp-content\/uploads\/2022\/03\/TI_lila-e1722509225172.png\",\"width\":457,\"height\":393,\"caption\":\"IT Teams Global\"},\"image\":{\"@id\":\"https:\/\/it-teams-global.de\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/profile.php?id=61564444134427\",\"https:\/\/www.linkedin.com\/company\/it-teams-global\/\"],\"description\":\"Als f\u00fchrender IT-Personaldienstleister sind wir auf die IT Rekrutierung, Beratung, Personalvermittlung sowie weitere Themen wie IT-Ressourcenmanagement, IT-Infrastrukturen und Offshoring, Cybersecurity spezialisiert.\u00a0Wir haben notwendiges Fachwissen, Erfahrung und die Ressourcen daf\u00fcr. Wir bieten Ihrem Unternehmen folgende Dienstleistungen: Netzwerkverwaltung, Server-Verwaltung, IT-Support Helpdesk, Cybersicherheit, Back-up und Systemwiederherstellung\",\"email\":\"info@it-teams-global.de\",\"telephone\":\"+49 172 7477707\",\"legalName\":\"Zeitarbeit International s.r.o.\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/it-teams-global.de\/#\/schema\/person\/6003991f0609dc1005a0498ca8bd332e\",\"name\":\"abood mansour\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\/\/it-teams-global.de\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/35102bed7ab446aaaa53cad6d7da6d44613aa12abb4bc24906262e85d02255f3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/35102bed7ab446aaaa53cad6d7da6d44613aa12abb4bc24906262e85d02255f3?s=96&d=mm&r=g\",\"caption\":\"abood mansour\"},\"sameAs\":[\"https:\/\/boostrank.de\/\"],\"url\":\"https:\/\/it-teams-global.de\/ar\/author\/a-mansour\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA): \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u0648\u0627\u0644\u0623\u0645\u062b\u0644\u0629 \u0648\u0627\u0644\u0646\u0635\u0627\u0626\u062d","description":"\ud83d\udcc4 \u0634\u0631\u062d \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA): \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u0648\u0627\u0644\u0645\u0643\u0648\u0646\u0627\u062a \u0627\u0644\u0645\u0647\u0645\u0629 \u0648\u0627\u0644\u0623\u0645\u062b\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u2699\ufe0f \u062a\u0639\u0644\u0645 \u0646\u0635\u0627\u0626\u062d \u062d\u0648\u0644 \u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0648\u0627\u0642\u0639\u064a\u0629","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/it-teams-global.de\/ar\/2024\/09\/24\/\u0627\u062a\u0641\u0627\u0642\u064a\u0629-\u0645\u0633\u062a\u0648\u0649-\u0627\u0644\u062e\u062f\u0645\u0629\u060c-\u0623\u0645\u062b\u0644\u0629-\u0639\u0644\u0649-\u062a\u0639\u0631\u064a\u0641-sl\/","og_locale":"ar_AR","og_type":"article","og_title":"Service Level Agreement (SLA): Alles, was Sie wissen sollten","og_description":"\ud83d\udcc4 Service Level Agreement (SLA) erkl\u00e4rt: Definition, wichtige Bestandteile und Praxisbeispiele \u2699\ufe0f Erfahren Sie Tipps f\u00fcr realistische SLAs","og_url":"https:\/\/it-teams-global.de\/ar\/2024\/09\/24\/\u0627\u062a\u0641\u0627\u0642\u064a\u0629-\u0645\u0633\u062a\u0648\u0649-\u0627\u0644\u062e\u062f\u0645\u0629\u060c-\u0623\u0645\u062b\u0644\u0629-\u0639\u0644\u0649-\u062a\u0639\u0631\u064a\u0641-sl\/","og_site_name":"IT Dienstleistungen International","article_publisher":"https:\/\/www.facebook.com\/profile.php?id=61564444134427","article_published_time":"2024-09-24T06:26:27+00:00","article_modified_time":"2025-09-20T19:14:07+00:00","og_image":[{"width":1280,"height":858,"url":"https:\/\/it-teams-global.de\/wp-content\/uploads\/2024\/09\/contract-8858773_1280.jpg","type":"image\/jpeg"}],"author":"abood mansour","twitter_card":"summary_large_image","twitter_misc":{"\u0643\u064f\u062a\u0628 \u0628\u0648\u0627\u0633\u0637\u0629":"abood mansour","\u0648\u0642\u062a \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u064f\u0642\u062f\u0651\u0631":"5 \u062f\u0642\u0627\u0626\u0642"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/#article","isPartOf":{"@id":"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/"},"author":{"name":"abood mansour","@id":"https:\/\/it-teams-global.de\/#\/schema\/person\/6003991f0609dc1005a0498ca8bd332e"},"headline":"Service Level Agreement (SLA): Alles, was Sie wissen sollten","datePublished":"2024-09-24T06:26:27+00:00","dateModified":"2025-09-20T19:14:07+00:00","mainEntityOfPage":{"@id":"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/"},"wordCount":842,"publisher":{"@id":"https:\/\/it-teams-global.de\/#organization"},"image":{"@id":"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/#primaryimage"},"thumbnailUrl":"https:\/\/it-teams-global.de\/wp-content\/uploads\/2024\/09\/contract-8858773_1280.jpg","articleSection":["IT Spezialisten"],"inLanguage":"ar"},{"@type":"WebPage","@id":"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/","url":"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/","name":"\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA): \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u0648\u0627\u0644\u0623\u0645\u062b\u0644\u0629 \u0648\u0627\u0644\u0646\u0635\u0627\u0626\u062d","isPartOf":{"@id":"https:\/\/it-teams-global.de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/#primaryimage"},"image":{"@id":"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/#primaryimage"},"thumbnailUrl":"https:\/\/it-teams-global.de\/wp-content\/uploads\/2024\/09\/contract-8858773_1280.jpg","datePublished":"2024-09-24T06:26:27+00:00","dateModified":"2025-09-20T19:14:07+00:00","description":"\ud83d\udcc4 \u0634\u0631\u062d \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA): \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u0648\u0627\u0644\u0645\u0643\u0648\u0646\u0627\u062a \u0627\u0644\u0645\u0647\u0645\u0629 \u0648\u0627\u0644\u0623\u0645\u062b\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u2699\ufe0f \u062a\u0639\u0644\u0645 \u0646\u0635\u0627\u0626\u062d \u062d\u0648\u0644 \u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0648\u0627\u0642\u0639\u064a\u0629","breadcrumb":{"@id":"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/#breadcrumb"},"inLanguage":"ar","potentialAction":[{"@type":"ReadAction","target":["https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/"]}]},{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/#primaryimage","url":"https:\/\/it-teams-global.de\/wp-content\/uploads\/2024\/09\/contract-8858773_1280.jpg","contentUrl":"https:\/\/it-teams-global.de\/wp-content\/uploads\/2024\/09\/contract-8858773_1280.jpg","width":1280,"height":858,"caption":"remote it"},{"@type":"BreadcrumbList","@id":"https:\/\/it-teams-global.de\/2024\/09\/24\/service-level-agreement-sla-definition-beispiele-tipps\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/it-teams-global.de\/"},{"@type":"ListItem","position":2,"name":"Service Level Agreement (SLA): Alles, was Sie wissen sollten"}]},{"@type":"WebSite","@id":"https:\/\/it-teams-global.de\/#website","url":"https:\/\/it-teams-global.de\/","name":"\u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062f\u0648\u0644\u064a\u0629","description":"\u062a\u0648\u0638\u064a\u0641 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0648\u0627\u0644\u062a\u0648\u0638\u064a\u0641 \u0627\u0644\u0645\u0624\u0642\u062a\u060c \u0648\u0641\u0631\u0642 \u0627\u0644\u0639\u0645\u0644 \u0639\u0646 \u0628\u064f\u0639\u062f","publisher":{"@id":"https:\/\/it-teams-global.de\/#organization"},"alternateName":"IT Teams Global","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/it-teams-global.de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ar"},{"@type":"Organization","@id":"https:\/\/it-teams-global.de\/#organization","name":"\u0641\u0631\u0642 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0639\u0627\u0644\u0645\u064a\u0629","alternateName":"Zeitarbeit International s.r.o.","url":"https:\/\/it-teams-global.de\/","logo":{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/it-teams-global.de\/#\/schema\/logo\/image\/","url":"https:\/\/it-teams-global.de\/wp-content\/uploads\/2022\/03\/TI_lila-e1722509225172.png","contentUrl":"https:\/\/it-teams-global.de\/wp-content\/uploads\/2022\/03\/TI_lila-e1722509225172.png","width":457,"height":393,"caption":"IT Teams Global"},"image":{"@id":"https:\/\/it-teams-global.de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/profile.php?id=61564444134427","https:\/\/www.linkedin.com\/company\/it-teams-global\/"],"description":"\u0628\u0635\u0641\u062a\u0646\u0627 \u0634\u0631\u0643\u0629 \u0631\u0627\u0626\u062f\u0629 \u0641\u064a \u0645\u062c\u0627\u0644 \u062a\u0648\u0641\u064a\u0631 \u062e\u062f\u0645\u0627\u062a \u0645\u0648\u0638\u0641\u064a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0646\u062d\u0646 \u0645\u062a\u062e\u0635\u0635\u0648\u0646 \u0641\u064a \u0627\u0644\u062a\u0648\u0638\u064a\u0641 \u0648\u0627\u0644\u0627\u0633\u062a\u0634\u0627\u0631\u0627\u062a \u0648\u062a\u0646\u0633\u064a\u0628 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0641\u064a \u0645\u062c\u0627\u0644 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0645\u0648\u0627\u0636\u064a\u0639 \u0623\u062e\u0631\u0649 \u0645\u062b\u0644 \u0625\u062f\u0627\u0631\u0629 \u0645\u0648\u0627\u0631\u062f \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0628\u0646\u0649 \u0627\u0644\u062a\u062d\u062a\u064a\u0629 \u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0646\u0642\u0644 \u0625\u0644\u0649 \u0627\u0644\u062e\u0627\u0631\u062c \u0648\u0627\u0644\u0623\u0645\u0646 \u0627\u0644\u0633\u064a\u0628\u0631\u0627\u0646\u064a. \u0644\u062f\u064a\u0646\u0627 \u0627\u0644\u062e\u0628\u0631\u0629 \u0648\u0627\u0644\u062a\u062c\u0631\u0628\u0629 \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0644\u0627\u0632\u0645\u0629. \u0646\u0642\u062f\u0645 \u0644\u0634\u0631\u0643\u062a\u0643 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062a\u0627\u0644\u064a\u0629: \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0634\u0628\u0643\u0629\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u0648\u0627\u062f\u0645\u060c \u0648\u0645\u0643\u062a\u0628 \u0645\u0633\u0627\u0639\u062f\u0629 \u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0648\u0627\u0644\u0623\u0645\u0646 \u0627\u0644\u0633\u064a\u0628\u0631\u0627\u0646\u064a\u060c \u0648\u0627\u0644\u0646\u0633\u062e \u0627\u0644\u0627\u062d\u062a\u064a\u0627\u0637\u064a \u0648\u0627\u0633\u062a\u0639\u0627\u062f\u0629 \u0627\u0644\u0646\u0638\u0627\u0645","email":"info@it-teams-global.de","telephone":"+49 172 7477707","legalName":"Zeitarbeit International s.r.o."},{"@type":"Person","@id":"https:\/\/it-teams-global.de\/#\/schema\/person\/6003991f0609dc1005a0498ca8bd332e","name":"abood mansour","image":{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/it-teams-global.de\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/35102bed7ab446aaaa53cad6d7da6d44613aa12abb4bc24906262e85d02255f3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/35102bed7ab446aaaa53cad6d7da6d44613aa12abb4bc24906262e85d02255f3?s=96&d=mm&r=g","caption":"abood mansour"},"sameAs":["https:\/\/boostrank.de\/"],"url":"https:\/\/it-teams-global.de\/ar\/author\/a-mansour\/"}]}},"_links":{"self":[{"href":"https:\/\/it-teams-global.de\/ar\/wp-json\/wp\/v2\/posts\/17233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/it-teams-global.de\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/it-teams-global.de\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/it-teams-global.de\/ar\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/it-teams-global.de\/ar\/wp-json\/wp\/v2\/comments?post=17233"}],"version-history":[{"count":10,"href":"https:\/\/it-teams-global.de\/ar\/wp-json\/wp\/v2\/posts\/17233\/revisions"}],"predecessor-version":[{"id":20434,"href":"https:\/\/it-teams-global.de\/ar\/wp-json\/wp\/v2\/posts\/17233\/revisions\/20434"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/it-teams-global.de\/ar\/wp-json\/wp\/v2\/media\/17248"}],"wp:attachment":[{"href":"https:\/\/it-teams-global.de\/ar\/wp-json\/wp\/v2\/media?parent=17233"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/it-teams-global.de\/ar\/wp-json\/wp\/v2\/categories?post=17233"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/it-teams-global.de\/ar\/wp-json\/wp\/v2\/tags?post=17233"}],"curies":[{"name":"\u062f\u0628\u0644\u064a\u0648 \u0628\u064a","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}