IT is more in demand than ever in a globalized world. There are now many companies that operate internationally, meaning that IT no longer has to be on site but can work remotely. The pandemic in particular has pushed remote working even further. Of course, there are some challenges that employees who do not work on site face. It is therefore important that you as an employer train your employees.

It is important for an IT team to understand which tasks and responsibilities are expected of them. They need to know what falls within their area of accountability and how the company’s hierarchy is structured.

It is equally essential that they know who to contact when problems arise or when improvements need to be discussed. In this context, the initiative and proactivity of IT employees are particularly important.

Set clear expectations

A remote team should know what they need to deliver or and fulfill. It is essential to have a manageable project that clearly communicates what budget has been allocated and what resources have been planned for it. It is important to know how success will be measured.

A checklist helps define the tasks to be completed and set the corresponding milestones. Regular feedback is important to clearly discuss progress and determine the next steps to be taken.

Clarify the position of each team member

Especially with Remote teams employees need to be able to sit down together and talk. Clear communication and the definition of the respective responsibilities is important so that every employee knows what is expected of them, where their own responsibilities lie and who has other responsibilities.

Regular meetings should be held, in terms of video calls. Here every employee can express themselves clearly and communication between employees also ensues. This ensures productive collaboration. The individual employees find out where the strengths and reliability of the individual team members lie.

Appoint an employee as a mentor

It is important that employees who work remotely have an open ear. They need an employee to whom they can raise problems or resolve conflicts.

That's why a mentor is important. This is a person in the team who is available to everyone. It is a person that others can trust.

This person can relieve the pressure on individual employees, help them with problems and also resolve conflicts between them. Of course, it is important that this mentor is not too involved in the project so that he or she has free capacity to fulfill this important social task.

Create space for feedback in remote IT teams

Furthermore, your employees need an opportunity to give feedback. This includes feedback on the progress of a project and problems that arise along the way. It's feedback that you should not only give to employees, but demand. Employees sit at home and work without anyone else knowing exactly what they are doing. That's why regular communication about progress is important.

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