IT Support Specialist - Tasks
IT support specialists are an integral part of most small and large companies and organizations. They ensure that the entire
runs efficiently and smoothly. This means that hardware and software, the internet, cloud systems and many other areas fall within the remit of IT support.
In the event of faults in the IT system, it is the IT Support Specialistwho fixes these promptly and gets the systems up and running again.
IT support specialists are therefore at the heart of every company. IT department.
The most important tasks of IT support specialists include
1. technical support: The main task of IT support is to provide technical support to employees within the company, customers and / or end users.
2. problem solving: Are you experiencing network outages, data loss, Internet problems or similar? IT support is on the spot immediately to diagnose the problem - and fix it!
3. configuration and updates: An IT support specialist is also responsible for configuring software programs and installing and maintaining updates. They ensure that these are carried out without incident.
4. documentation: Careful documentation of all support requests and troubleshooting are also part of the IT support team's remit.
5. training courses: IT support specialists are often tasked with training employees, for example when a new system is introduced or a new hardware or software solution is implemented.
What salary do you get as an IT support specialist?
The salary of IT support specialists depends on various factors, including professional experience, region and education.
According to the career portal Glassdoor.de the annual salary of IT support specialists in Germany is between 41,000 and 54,000 euros. The average annual salary is given as 47,000 euros. This corresponds to a gross salary of around 3,900 euros per month.
In addition, there may be bonuses and special payments depending on professional experience, Industry and performance.
What training do IT support specialists need?
In most cases, IT support specialists have a Bachelor's degree, and often a Master's degree, in one of the relevant degree programs. These include computer science, information technology or related technology fields.
However, a degree is not absolutely necessary. Training as an IT specialist can also be enough to acquire the necessary qualifications.
Comprehensive knowledge in all areas of IT is important, as many different areas - from hardware to software, from cloud to Data security - are part of the daily work of IT support specialists.
Required properties
IT support specialists must also have a number of important qualities in order to be able to act confidently and effectively in this sometimes stressful job. These include the following:
- Problem-solving abilityThe daily task of an IT support specialist involves solving all kinds of problems: The internet is not working, the email inbox is not synchronized, there is a data leak, the cloud is down: these are all scenarios that IT support specialists can be confronted with. It is essential that IT support specialists can quickly and reliably identify and resolve the cause of a problem.
- Communication skills: IT support specialists are in regular contact with other company departments. And if there is a "fire", it is important to act with clear, solution-oriented communication in order to solve the problem as quickly as possible.
- Stress resistance: As stressful situations can occur time and again (for example when an IT system fails), IT support specialists must be very stress-resistant.
Can IT support specialists be employed as temporary workers?
The short answer: yes! In fact, IT support specialists are increasingly being employed as temporary workers. One reason for this is that the temporary employment model generally has many advantages, such as high flexibility, predictability and cost efficiency
On the other hand, the shortage of skilled workers has made it difficult for many companies to fill vacant IT support positions in a timely manner. In such cases, hiring employees or temporary workers is an extremely attractive option. The absence of permanent employees can also be quickly and efficiently compensated for by temporary workers.
With over 25 years of experience in the temporary employment sector, we are your reliable partner when it comes to finding qualified temporary staff from all kinds of industries. We also place IT support specialists. As it is particularly important for this role to be able to communicate clearly and effectively, we guarantee that all the IT support specialists we place have the necessary language skills and, of course, specialist knowledge.
We are specialized in Temporary employment from Eastern Europe. We have local partnerships in numerous Eastern European countries. These include Poland, Romania, the Czech Republic, Hungary, Croatia and many other Eastern European countries.
Do you have general questions about the temporary employment model or do you need our help with the placement of qualified IT support specialists as temporary workers?
Then don't hesitate to contact us! Our team will be happy to answer any questions you may have.
